The Lab
UX
5 articles on UX research, dark patterns, content testing and inclusion.
When AI Reads Along: Why Regulated Industries Need to Rethink Their Content
Expert content loses qualifiers and evidence levels under AI compression. What this means for insurance, banking and health.
Read ArticleWhy Bad UX Endangers IT Security (and Inclusion)
A CAPTCHA fail by the Federal Network Agency shows: when security, UX, and accessibility are split, systems become insecure and exclusionary.
Read ArticleContent Testing for Revenue and Culture
Why untested content is a business risk and how content testing boosts conversion while changing how teams make decisions.
Read ArticleAmbivalent Personas: Simulating Realistic Users with AI
Learn why consistent AI personas fail in UX practice and how targeted prompts help you model realistic user contradictions for better design decisions.
Read ArticleDark Patterns in UX Design at Banks
How trusted apps use rewards to nudge data consent – and why that’s a problem. Practical frameworks and clear next steps to improve user outcomes.
Read Article