The Lab
UX
5 articles on UX research, dark patterns, content testing and inclusion.
When AI Reads Your Content: Why Regulated Industries Need to Rethink It
Expert content loses qualifiers and evidence levels under AI compression. What this means for insurance, banking and health.
Read articleWhy Bad UX Endangers IT Security (and Inclusion)
A CAPTCHA fail by the Federal Network Agency shows: when security, UX, and accessibility are split, systems become insecure and exclusionary.
Read articleContent Testing for Revenue and Culture
Why untested content is a business risk and how content testing can improve conversion while changing how teams make decisions.
Read articleAmbivalent Personas: Simulating Realistic Users with AI
Why polished AI personas fail and how targeted prompts can simulate realistic contradictions in user behavior, including a practical example.
Read articleDark Patterns in UX Design at Banks
How a banking app uses a prize draw to extract data consent: the three manipulation patterns behind it, the legal gray zone, and what honest UX does instead.
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